LONDON, UK – April TBD, 2026 – Ignition Technology today announced that it is launching new Level 1 and Level 2 support services for CrowdStrike customers as part of CrowdStrike’s Authorized Support Partner Program in Europe, delivering enhanced technical assistance and localised, multilingual support for partners and organisations using the CrowdStrike Falcon® platform.
As cyber threats continue to increase in scale and sophistication, many organisations are seeking additional operational support to maximise the value of their security investments. Ignition Technology’s new service offering delivers dedicated first- and second-line support, in local language, for CrowdStrike environments, helping partners and organisations maintain optimal protection and respond more efficiently to security events.
The new support services provide organisations with access to experienced security engineers who can assist with a wide range of operational needs, including incident triage, troubleshooting, configuration support, and day-to-day management of the Falcon platform.
“With cyber threats evolving rapidly, organisations need technology and reliable operational support working together to keep their security tools performing at their best,” said Karl Roe, Chief Technical Officer at Ignition Technology. “By launching localised Level 1 and Level 2 CrowdStrike support services, we’re enabling customers to strengthen their security posture while reducing the operational burden on internal teams.”
Key benefits of the new service include:
- 24/7 Level 1 support for initial triage, alert investigation, and customer queries
- Level 2 technical support for deeper troubleshooting and platform configuration issues
- Expert guidance from engineers experienced in managing CrowdStrike deployments
- Operational efficiency for organisations and partners looking to extend or augment internal security teams
- Localised language support, including German, French, Spanish, and Italian.
“Ignition Technology is an integral part of CrowdStrike’s partner ecosystem in Europe,” said Dan Danielli, vice president of global distribution at CrowdStrike. “Through the CrowdStrike Authorized Support Partner Program, Ignition is helping customers maximize the value of the Falcon platform with localized language support, enabling faster response and improved security outcomes.”
This new offering reflects Ignition Technology’s continued commitment to helping partners and customers simplify cybersecurity operations while maximising the effectiveness of leading security technologies.
For more information about Ignition Technology’s CrowdStrike support services, please visit our website or contact crowdstrike_uk@ignition-technology.com.
About Ignition Technology
Ignition Technology, an Exclusive Networks company, is a security distributor for the SaaS world. We believe in the power of the channel to enable and secure business transformation. We enable our partners to architect solutions that better protect their customers and help them navigate the future of cybersecurity through our people, our knowledge and our solutions and services.
By discovering innovative, emerging cybersecurity solutions, we help them de-risk their business, create value and maintain relevance with their customers whilst delivering peace of mind. For more information visit www.ignition-technology.com.
